Using the Internet to get off the Internet

In 'Using online to get offline' I briefly mentioned Meetup.com Founder, Scott Heiferman, and his talk in London about the importance of meeting offline.

Scott shared that he really began to experience the power of community in post 9/11 New York when people began again to rediscover the importance of looking out for each other. I was in London during the bombs on the underground and on a bus on 7 July 2005 and saw many people going out of their way for others in a similar way.

Scott shared that the idea for Meetup came from that time and he wanted to create a site to help strengthen community. To give people the opportunity to use the Internet to get together in local communities each day with the goal of improving themselves or their communities. Their mission today is to revitalize local community and help people around the world self-organize. Meetup believes that people can change their personal world, or the whole world, by organizing themselves into groups that are powerful enough to make a difference.

As Scott said it's about "Using the Internet to get off the Internet!"

A great insight into how to use Online Social Media and Networks in your Business Networking, a subject I addressed more fully in this article:

'10 top networking tips to increase business with the effective use of offline & online networks'

Good Networking!
Dave Clarke                     

Should you lead your networking group?

In the NRG Linkedin Group last week there was a discussion about 'Making a Business out of Networking'. Some of the discussion was about leading a networking group as a way of growing your existing business.

Last month Sarah Owen of the Referral Institute presented a Networking Masterclass before the NRG Charing Cross lunch in London. One of the things she want through was their VCP Process™. This stands for Visibility, Credibility and Profitability*. A good networking group provides the platform for people to go through this relationship building process.

Leading a group can move your relationships through to Profitability when done in the right way with the right people. Sarah shared with us the experience of her and her clients who see a seven fold increase in the profitability of their networking for their existing business when they lead groups. Too often, however, people think about running a group in the wrong context. Some think it is about a new revenue stream. Others that it is just about lead generation and concentrate exclusively on the Visibility bit.

Many networking organisations have positions for people to lead groups (including ours). These positions are not usually about creating an additional revenue stream. I would treat anyone that claims that for leading a group with suspicion. Leading a group is really about increasing the overall return on investment in your networking for your main business. As Sarah said "it is about increasing the profitability of the business relationships you build through networking". A good rule of thumb is that any income generated just for running a group should pay for your networking activity.

There are some business opportunities with networking organisations that are genuinely about creating a revenue stream. These are usually a networking franchise of some description where you are investing equity to build a business. In this scenario you will building a business with the primary revenue being from the activity of networking itself.

Leading a group could be right for you if it makes sense for your business to be at the hub of the business community in that group. That could be an existing group or using a networking organisation's existing infrastructure to get a group together of the people you want to have around you in the group.

*VCP Process™ copyright Referral Institute 2010, all rights reserved.

Good Networking!
Dave Clarke                     

Can you make networking really simple?

'Networking made Simple' is the title of a blog posted yesterday by Andy Lopata. In it Andy wrote;

"Think of networking groups as a way of meeting people who can help you achieve your goals. Now you should ask yourself:

- What am I trying to achieve?
- How can other people help me?
- Who is best placed to help me?
- What do they need to know and do?"

This is good advice and they are indeed great questions to help you clarify whether a networking group could be right for you and your business. I would add one more question:

- Who do they need to know?

Just joining the group, though, will not be enough. You have to be proactive!

The way that networking in such a group will work for you is by helping those people achieve their goals. To make sure it will work for you there are a few more questions you should ask yourself:

- Do I like the people in the group?
- Are they people that could add value to my existing client & trusted relationships?
- Am I able to give the group meetings priority over other things in my schedule?
- Am I willing to invest time outside the group meetings to really get to know them and build profitable relationships?

Good Networking!
Dave Clarke

Is networking a bit woolly?

In a workshop before a recent Networking Lunch a conversation took place between a couple of the attendees. Let's call them A and B.

A said "I am not really sure about this networking stuff".

B replied "It's about getting to know, like and trust people. You build relationships and as you help and refer others then others do the same for you".

A then said "That all sounds a bit woolly to me. I prefer things I can predict my cash flow with".

I described how I have a number of regular meetings with people in my network where we share an agreed number of referrals so we can predict cash flow. These are people for whom networking is not woolly, but a proven and reliable method of business development. We have invested time in building relationships and are happy to share our contacts with each other openly so as to maximise our referral opportunities.

Last week Sarah Owen of the Referral Institute presented a Networking Masterclass before the NRG Charing Cross networking lunch in London. One of the things she want through was their VCP Process™. This stands for Visibility, Credibility and Profitability*. People can believe the activity of attending networking events is enough. It is not as that can only really build your Visibility. Good networking groups provide the environment for you to build on this and create profitable relationships with people you know and others you want to know.

One of the elements of their Referrals for Life Programme is the Referral Pipeline where you get to spend a day with a trusted contact and execute a process that will efficiently generate enough referrals to completely fill up your sales pipeline!

Networking is only woolly if you are!

*VCP Process™ copyright Referral Institute 2010, all rights reserved.

Good Networking!
Dave Clarke
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Using online to get offline

At a networking lunch last week someone asked about how you get to meet up offline with some of the people you connect with online. Networking online & offline are about about building relationships. You can strengthen existing connections online and make good new connections. Build relationships by contributing to online conversations and sharing your knowledge and connections. At some point you will probably need to meet up to really build trust. You may not be quite ready to meet One2One so consider inviting them along to a networking group you belong to.

Last week I attended an Event on 'How real time web is facilitating offline interactivity'. One of the speakers Meetup Founder, Scott Heiferman, was talking about the importance of meeting offline and said Meetup itself was all about:

"Using the Internet to get off the Internet!"

A pretty good approach to keep in mind with your online networking.

Good Networking!
Dave Clarke
Get 10 top networking tips to increase business with the effective use of offline & online networks

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How to decide where to spend time online networking

At a couple of meetings last week people asked me which online networks they should use. People tend to read the buzz about Facebook, Linkedin, Twitter etc & assume they need to be on them all. They can often feel daunted at the prospect of somehow incorporating all these into their networking.

I replied that the approach to networking is the same as offline. It is all about building relationships where people get to know, like and trust you. The important consideration for business networking is that the people you build those relationships with are in a position to refer you in the course of their everyday experiences. You should be networking online and offline in the networks where those people are members.

As I wrote in 10 top networking tips to increase business with the effective use of offline & online networks:

"Business Networking is about finding other business people who operate in similar markets to you. Then helping them and building relationships to earn that trust so don’t expect instant results. Like anything worthwhile, networking takes time and application. Take the time to develop relationships and create a network. Don’t expect to walk into a room of strangers or simply post a profile online and come away with business – it just doesn’t work like that!"

Good Networking!
Dave Clarke
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Are you really looking for a quick fix?

I met someone new at a networking group last week who said "It was tough last year and we need some new customers". I asked how long he was prepared to give it and he said he might come once more to see if he got any business. I asked him why he thought that it was the people who committed for the long term that got results. He said "I suppose it's really about building relationships".

Exactly right. Networking is about building a route to market for the longer term through trusted relationships. To build a relationship you first need to connect and then regularly follow up on that original connection and build trust.

Turning up once or maybe twice is hardly enough to connect and it certainly does not build trust. In fact it often has the opposite effect on your brand.

Good Networking!
Dave Clarke
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Is this the ultimate in networking?

In a meeting earlier this week someone was describing how he was developing a new venture with a business partner. He described his partner's approach to building business, "Give me one contact and I will build a business!"

It was very refreshing to hear him describe how he went about this by genuinely building close working relationships. Over time both parties gain substantially from the investment in the relationship. His approach is the opposite of many people who think networking is mainly about meeting new people. In reality they are spending lots of time getting to know very little about the many people they meet.

Most of us will need more than one close relationship to build a business. I think the important lesson is to spend more time getting to really know the people that we do meet. You really can build a business by spending your networking time in developing relationships and growing advocates within the right group of people.

Good Networking!
Dave Clarke
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Are you willing to share?

In a meeting yesterday with a couple of people who run mastermind groups we were discussing the attributes of people who are successful in those groups. First and foremost they need to be open minded and keen to grow. They also need to be willing to share, learn, contribute, take responsibility and apply what they learn.

Very similar attributes to the people that are successful in networking. They are also willing to share, learn, contribute, take responsibility and apply what they learn.

They share their knowledge and contacts and learn all they can about those they meet and their needs. They contribute fully to the groups they belong to and take responsibility by providing leadership and inviting others. They apply what they learn about the others by connecting them to the things and people they need to succeed.

All that motivates others to do it for them too.

Good Networking!
Dave Clarke
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Building friendships that will lead to business

I was chatting on Friday with someone about my last blog post, Should you join that networking group? She agreed with the view that you need to like the people when joining a networking group.

She said that she also looked for groups with professionals from similar backgrounds to hers and who operate in similar markets. She is not looking to just make friends, but build her business along the way.

It struck me that 'building friendships that will lead to business' is a pretty good definition of the process of business networking in a group.

Good Networking!
Dave Clarke
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Should you join that networking group?

At the end of a recent event a visitor said to me "do you think I should join this group". I replied that I was biased, but could he answer yes to the following 3 questions.

1. Do you like the people in the group?
2. Over time could you introduce them to your trusted contacts?
3. Do you have the time in your diary for attending the events and following up?

He asked why those questions and I said, "Unless you like the people you are not likely to make the effort. If you can make introductions for the others then it is likely they can do the same for you. Finally, you need to have the time to invest in building relationships."

He smiled and asked for an application form.

Good Networking!
Dave Clarke
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Do you get networking?

I was chatting with a couple of people yesterday after a networking meeting that I facilitated. One of the people said, "The great thing about this group is that all the people get it"

I asked what he meant by 'get it' and he said "They are a likeable, intelligent and friendly bunch with solid businesses. Everyone is there to help the others achieve their business goals first and foremost. They are relaxed, not desperate and not selling to each other."

A wonderful summary of the attributes of great networkers!

Good Networking!
Dave Clarke
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You had to dance

I remember an Uncle telling me about Saturday nights at the local dance hall. It was the night when young men and women would go to meet their dates or in the hope of finding someone to date. My Uncle told me that in order to get to know someone you first had to dance. This was easier when it was organised to ensure everyone got to dance with someone. Other times you just had to pluck up enough courage and ask a stranger.

I was reflecting with a couple of people yesterday that this is very similar to networking. You have to have the equivalent of a dance before you can get to know the other person and build trust in a business relationship. In networking that means having a meaningful conversation and creating a connection first.

The people I was chatting with all said they found it easier to do this at networking events where there is some facilitation and structure.

Good Networking!
Dave Clarke
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Asking for referrals

The subject of when it is right to ask for referrals came up at a networking meeting last week. In 'Are you stuck doing lots of networking with little reward?' I wrote about Mike macedonio's talk at the Referral Institute Conference on the VCP process (tm). VCP is the acronym Dr. Ivan Misner uses for Visibility, Credibility, and Profitability.

Mike emailed this 'nugget' to me afterward on this very subject:

"I do believe that in order to get referrals we need to ask. The key, however, is to know how to ask and when it is appropriate to make the request. When is the right time, you ask? The right time to ask for a referral is when BOTH parties are in the Credibility phase of the referral relationship. Networking should not be a system which ends up alienating your friends and family. Be conscious of the deposits you make into your relationships before you start “writing checks” or, in essence, ASKING for referrals from those you have relationships with."

As I wrote last week to be in this 'credibility' phase requires that each party knows each other and what they do and they perceive each other to be reliable and worthy of confidence. It's no good asking for a referral before someone even really knows you.

Just being part of a group does not mean you are known. You have to put some effort into building relationships. As I have written previously 'You don't get fit just by joining a gym' you have to follow a good process. I spoke to someone else last week who had been a member of a group for a year, but received no referrals. Part of the problem was he was not even known by many other of the others as he had only been able to attend one in four of the meetings! When you join a group make sure you can attend regularly and invest time in getting to really know the other members first.

Good Networking!
Dave Clarke
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Networking is still not about selling

I have blogged before that networking is not selling yet I still meet people at networking events that are intent on selling to the room. I was at an event the other day where a couple of people were complaining that they had got clients the first couple of times they attended, but those sorts of people didn't come any more.

What a shock. They were probably put off by people selling to them all the time. As I often write networking is not about selling directly. If you build relationships in the right way then you don't have to sell. Your network does it for you!

Good Networking!
Dave Clarke
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A good beginning, middle & end

In a One2One meeting last week the other person was describing an unsatisfactory experience at a networking event. I asked what had happened and she said "people turned up at the appointed time, refreshments were served, there was a speaker and then at the time it was supposed to finish people began drifting off".

I remember in English lessons at school being taught the importance of a good beginning, middle and end in writing a story. It struck me that my friend had described something with no satisfactory beginning or end. The importance of a good beginning and end applies to any good networking or other business experience.

In my experience people like to know what to expect at the start. They also like to know it will finish on time. They can then enjoy and make the most of it.

Good Networking!
Dave Clarke
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How can you be targeted with your networking?

The question of who to network with and where came up a couple of times this week. Once in a One2One Meeting and also in some networking training I delivered to a group of Non Executive Directors and Consultants.

If your existing network is not generating enough word of mouth to achieve your business targets then joining the right networking groups could be a sensible option. If you are clear about your target market you can begin to be targeted with your networking. You can establish who else is likely to have access to and influence with them, find where they network and join the groups they belong to.

Take the time to get to know the members and the ways you can help - support, information & introductions. When asked present your proposition confidently & consistently. Things to include are your target market, the problems you solve and stories to illustrate your expertise. Over time as you build your reputation and relationships the support and help you provide gets reciprocated.

Good Networking!
Dave Clarke
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Keeping track of your referrals 2

I wrote yesterday about the importance of keeping track of your referrals. You may think that is limited to direct contact of some sort, but I have also found that much of the business generated via the internet has its root in referrals and word of mouth. I was phoned a few weeks ago by someone interested in opening a new NRG Group in an area we don't cover. I asked how he had found us & he said Google. When we met I asked the question again. Whilst it was true that he had found our website via Google it was because someone we both know had suggested me to him. I was able then to thank the referral source and update him with what had happened.

Many of the people who found us via google also turn out to be via Word of Mouth. More than half of the  searches  that found our website include NRG suggesting someone recommended or referred them in the first place.

Good Networking!
Dave Clarke
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Keeping track of your referrals

I facilitated a networking breakfast on Friday 7 at the end one of the visiting members asked if she could say a few words. She shared that the NRG business networking group she belonged to had been a great factor in her success. Much of her business was a result of the relationships she had made in the group. It was not all, however, down to direct referrals. It was sometimes 2, 3, 4, 5 or even 6 steps removed, but by tracking back to the initial source she knew which relationships were critical to maintain & nurture.

If you don't keep track in this way you run the risk of upsetting your referral sources by not keeping them up to date with the results of the positive Word of Mouth they are generating for you. You could potentially miscalculate the return on investment on some of your activities and end up dropping some for the wrong reasons.

Good Networking!
Dave Clarke
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Who should you invite along to your networking group?

Over lunch yesterday I was chatting with some colleagues about inviting guests to a networking group we belong to. One name was mentioned and someone said "No, all he will do is see it as a selling opportunity and give everyone the hard sell".

We then had a discussion about who would be right and someone summed it up nicely "I will invite the people who always look to add value first in any interaction. That's always a good sign that they understand the importance of building relationships first".

She was absolutely right. It's the people who give value first who will receive huge value in the long term.

Good Networking!
Dave Clarke
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